Knowledge Base: Remote Client Install

You are encountering the following error messages during the remote client installation:

  • “RPC Server is unavailable”
  • “Access is denied”

If you are experiencing issues with the Remote Client Install, please try the following troubleshooting tips:

  1. Turn off Firewall on the client computer is mandatory (under control panel)
  2. Turn off UAC on Windows Vista and Windows 7 computers.
  3. Use another administrative account: Try the local computer’s account. Try a different domain account.
  4. Make sure the destination computer is available: Try to ping the targeted computer.
  5. Include the domain name when entering username field (i.e. DomainAdministrator)
  6. Turn off Simple File Sharing on the client computer (under Folder Options)
  7. Try to use the IP address instead of the computer name, or vice versa.

Only use the following method if the above solutions failed.

  1. On the client computer, go to Start menu > run > type in regedit
  2. Locate and click the following key in the registry: HKEY_LOCAL_MACHINE\ Software\Microsoft\Windows\CurrentVersion\Policies\System
  3. Locate the LocalAccountTokenFilterPolicy key. If it does not exist, create it.
  4. From the menu, select Edit >New > DWORD Value (on 64-bit systems, select Edit > New > DWORD (32-bit) Value)
  5. Type LocalAccountTokenFilterPolicy, and then press ENTER
  6. Right-click LocalAccountTokenFilterPolicy, and then click Modify
  7. Change the value data to 1, and then click OK